Terms & Conditions

Effective Date: August 2026

Welcome to Chilani Skincare.

These Terms & Conditions govern your use of www.chilaniskincare.com and the purchase of products through our online store. By accessing this website or placing an order, you agree to these Terms & Conditions.

1. About Us

Chilani Skincare is dedicated to creating natural skincare products for dry, sensitive, and mature skin.

Website:
www.chilaniskincare.com

Email:
cindy.chilani@gmail.com

2. Products

We strive to ensure that all product descriptions, photographs, and information on our website are accurate and up to date.

Because our products contain natural ingredients, slight variations in colour, texture, or scent may occur. These natural variations do not affect the quality or effectiveness of the product.

3. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel an order if necessary, including in cases of pricing errors, suspected fraud, or product unavailability.

4. Prices & Payments

All prices are displayed in Euro (€).

Payments are processed securely through Stripe. Chilani Skincare does not store your payment card details.

Prices may be updated from time to time without prior notice.

5. Shipping

We currently ship within the European Union.

Shipping costs and estimated delivery times are displayed during checkout.

For further information, please see our Shipping Policy.

6. Returns & Refunds

If you wish to return a product, please refer to our Returns & Refunds Policy.

Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty or damaged upon arrival.

7. Intellectual Property

All content on this website, including text, photographs, product descriptions, logos, graphics, and other materials, is the property of Chilani Skincare unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our prior written permission.

8. Privacy

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

We make every effort to ensure that the information provided on this website is accurate.

However, Chilani Skincare shall not be held liable for any indirect or consequential damages arising from the use of this website or our products, except where required by applicable law.

Nothing in these Terms & Conditions limits your statutory consumer rights under applicable law.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

11. Governing Law

These Terms & Conditions are governed by the laws of Spain.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the Spanish courts, unless otherwise required by applicable consumer protection laws.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Chilani Skincare

Website:
www.chilaniskincare.com

Email:
cindy.chilani@gmail.com