Returns & Refunds Policy

Effective Date: August 2026

At Chilani Skincare, we want you to be happy with your purchase. If for any reason you are not satisfied, please read our Returns & Refunds Policy below.

Right to Cancel

You are entitled to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after the day you, or a third party appointed by you (other than the carrier), receives the goods.

To exercise your right of cancellation, please notify us by sending a clear statement by email to:

cindy.chilani@gmail.com

Refunds

Once we have received and inspected your returned goods, we will process your refund within 14 days.

Refunds will be made using the same payment method you used for the original purchase. You will not incur any additional fees for the reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 14 days.

• The goods are unused, unopened, and returned in their original sealed packaging.

• The goods are returned in their original packaging and in resalable condition.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Skincare products that have been opened, used, or unsealed after delivery.

• Products made to your specifications or clearly personalised.

• Products that deteriorate rapidly or have passed their expiry date.

• Products that, by their nature, have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include photographs of the product and the packaging so we can resolve the issue as quickly as possible.

Returning Your Order

Customers are responsible for the cost and risk of returning goods unless the item is faulty or we made an error with your order.

Please send returns to:

Chilani Skincare
Calle Berlín 1
29680 Estepona
Málaga
Spain

We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return shipping.

Refunds can only be issued once we have received the returned goods or proof of successful return delivery.

Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact us at:

Email: cindy.chilani@gmail.com