Privacy Policy

Effective Date: August 2026

At Chilani Skincare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using www.chilaniskincare.com, you agree to the practices described in this Privacy Policy.

1. Who We Are

Chilani Skincare
Website: www.chilaniskincare.com

Email: cindy.chilani@gmail.com

2. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, download a free guide, or contact us, we may collect:

• Your name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Order information

• Messages you send us

• Newsletter preferences

We may also automatically collect:

• IP address

• Browser type

• Device information

• Cookies

• Website usage information

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Send order confirmations and shipping updates

• Respond to your enquiries

• Improve our website and customer experience

• Send newsletters and marketing emails if you have given your consent

• Comply with legal obligations

4. Payment Information

Payments made through our website are processed securely by Stripe.

Chilani Skincare does not store your payment card details.

5. Shipping

To deliver your order, we may share the necessary delivery information with our shipping partners.

This may include:

• Your name

• Delivery address

• Email address

• Phone number (if required for delivery)

6. Cookies

Our website uses cookies to:

• Ensure the website functions correctly

• Improve your browsing experience

• Analyse website traffic

• Remember your preferences

You can disable cookies through your browser settings at any time.

7. Newsletter & Free Guide

If you subscribe to our newsletter or request one of our free resources, we may send you:

• Blog updates

• Wellness inspiration

• Product news

• Exclusive offers

• Educational content

You may unsubscribe at any time by clicking the unsubscribe link included in every email.

8. Third-Party Services

We use trusted third-party providers to operate our business, including:

• Hostinger (website hosting)

• Stripe (secure payment processing)

• Brevo (email marketing, if applicable)

• Shipping providers for order fulfilment

These providers only process personal data as necessary to perform their services.

9. Data Retention

We retain personal information only for as long as necessary to:

• Complete your order

• Meet legal and accounting obligations

• Resolve customer enquiries

• Improve our services

10. Your Rights

If you are located within the European Union, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Receive a copy of your personal data

• Withdraw your consent at any time

To exercise any of these rights, please contact us using the email address provided below.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us:

Chilani Skincare

Website:
www.chilaniskincare.com

Email:
cindy.chilani@gmail.com